General Information
Can We Help You?
Quick answers to common Customer Service concerns:
Corporate Information
CORPORATE AND CONTACT INFORMATION
Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.
Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturize.
Clinique Malaysia
Estee Lauder Malaysia Sdn. Bhd.
Clinique products are available in Clinique stores, selected departmental stores and specialty stores. Visit our Store Locator to find a Clinique Counter near you.
Do you need more information about our company? Visit ELCompanies.com
CONTACT US
Thank you for taking the time to visit our site. We appreciate your inquiries and comments.
If your inquiry cannot be answered by the FAQ's (frequently asked questions), please email us and we will be happy to assist.
How do I check on an order I have placed?
For questions regarding the status of your order, you may contact our Customer Care representatives at 1800-222-009 or email us. For fastest service, please provide your order number when making inquiries.
Do you accept international orders?
We're sorry, clinique.com.my is currently unable to accept orders to be billed or shipped to destinations outside the Malaysia. We apologize for any inconvenience. For customers living in the following Countries, please visit the appropriate site below to purchase Clinique online:
Is it safe to use my credit card?
Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. Read more about Clinique Malaysia Online Security.
Does anyone else see the information that I provide to Clinique?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
SPAM filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Malaysia Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800-222-009.
If your provider is Gmail:
1. Open the Email message.
2. Click "Add to Contact Lists" link on the far right drop-down box.
What is your return/exchange policy?
If for any reason you are not completely satisfied with your Clinique Malaysia Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. More information about Returns and Exchanges.
Why is my favourite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email us the name/shade of your favorite product that has been discontinued and we will be happy to provide alternative recommendations.
Can you send me samples?
Regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is a Clinique Malaysia Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Consultant, we invite you to email us.
Catalog Request
We are sorry, but Clinique does not currently produce a complete product catalog. However, you may view the entire selection of Clinique products on our Web site. The Clinique Directory - a brochure with many of our products listed and described - is available from your local Clinique counter.
How do I know what is right for me (skin care and makeup)?
Begin by taking a personal consultation to determine your skin type and skin strength. Or visit Clinique consultant for all your beauty related questions and needs.
Physician's care
If you are under the care of a dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Clinique products, (most dermatologists are familiar with our product line) to determine what is appropriate for you. Once you have obtained this information, we would be happy to confirm which products meet those specifications.
Animal Testing
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift With Purchase Events
To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Malaysia Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
Where Can I Buy Clinique Products?
Only Malaysia residents may buy Clinique products online at clinique.com.my. To locate a store near you in the Malaysia, click here for our Store Locator. If you are outside of the Malaysia please click here to see if Clinique is available in your country.